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Privacy Policy

Who we are

EU Signs Ltd is a UK-based manufacturer and supplier of commercial signage, health and safety signs, and printed materials. We operate from Unit 6, Stirling Industrial Centre, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT. Our website address is https://eusigns.co.uk. We are committed to protecting your personal data and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What personal data we collect and why we collect it

We collect and process personal data to operate our business effectively, deliver our services, and meet our legal obligations. This includes data collected through our website, order processing systems, and customer communications.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection. An anonymised string (hash) may be shared with the Gravatar service to verify avatar use. See Gravatar Privacy Policy.

Media

If you upload images to our website, please avoid including embedded location data (EXIF GPS). Other visitors may download and extract location data from these images.

Contact Forms

We collect your name, email address, company name, and phone number via contact forms. This data is used solely to respond to your enquiries or process your requests. Submissions are securely stored and never shared with third parties without your explicit consent.

Cookies

We use cookies to enhance your browsing experience, provide core site functionality, and collect analytics. You can manage your cookie preferences via our cookie banner. For full details, see our Cookie Policy.

Embedded content from other websites

Pages on this site may include embedded content (e.g. YouTube videos, Google Maps). Such content behaves as if you have visited the third-party site directly. These external sites may collect data, use cookies, and monitor your interaction with the embedded content.

Analytics

We use Google Analytics to understand how users interact with our site. This data helps us improve site functionality and user experience. All analytics data is anonymised and consent-based, managed through our cookie consent tool.

Who we share your data with

We do not sell or trade your personal information. However, we may share your data with trusted third parties to process orders, deliver products, host our website, or manage marketing tools. These include:

  • Google (for analytics and advertising)
  • Stripe / PayPal (for payments)
  • Delivery services (e.g., Royal Mail, Evri, TNT)
  • IT support providers or hosting partners

All third parties are contractually bound to protect your data and comply with data protection laws.

How long we retain your data

We retain customer records, including invoices and order data, for 6 years to comply with HMRC requirements. User account data is retained for as long as the account is active. Comments and their metadata are retained indefinitely. Contact form submissions are kept for 12 months unless otherwise requested.

What rights you have over your data

You have the right to:

  • Access your data
  • Rectify inaccuracies
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise your rights, please email support@eusigns.co.uk.

If you have concerns about how we handle your personal data, please contact us at support@eusigns.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

Where we send your data

Data submitted via forms may be processed through spam detection services. Comments may be filtered by Akismet or similar tools. We do not transfer your data outside of the UK unless safeguards (such as UK-approved standard contractual clauses) are in place.

Your contact information

If you have any privacy-specific concerns, contact:

Data Protection Officer
EU Signs Ltd
Unit 6, Stirling Industrial Centre, Borehamwood, WD6 2BT
Email: support@eusigns.co.uk
Phone: 020 3962 4218

Additional information

How we protect your data

We implement access controls, encryption, firewall protection, SSL certificates, and secure hosting to protect your data. Only authorised staff can access sensitive data.

What data breach procedures we have in place

In the event of a breach, we will notify the ICO and affected individuals within 72 hours if required. We maintain an incident response plan to manage such events.

What third parties we receive data from

We may receive data from external platforms such as PayPal (for completed transactions), or Google (when you use Single Sign-On or submit reviews).

What automated decision making and/or profiling we do with user data

We do not use any automated decision-making or profiling technologies on this website.

Industry regulatory disclosure requirements

We comply with all relevant UK industry regulations including the Consumer Contracts Regulations 2013, the UK GDPR, and the E-Privacy Directive. Our data handling and advertising practices are aligned with the guidance of the Information Commissioner’s Office (ICO).

EU Signs Ltd, Privacy Policy, V1.3, Last Updated on 22 May 2025 by Nigel Tokalak, Next Review on 05 February 2025