FAQs

How can we help?

Please search our FAQs. If you can not find what you are looking for, please email us on info@eusigns.co.uk.

Popular Questions

About my order

How can I get files to you?
You can send them to info@eusigns.co.uk. Alternatively you can use dropbox or Wetransfer. If we're in the area we'll pick it up.
What if something is wrong with my sign from EU Signs Ltd?
If something is wrong, noworries we'll make it right... it's that simple.
When will the goods be delivered?
We aim to deliver all in stock products within up to 2 working days. Custom items may take 5-7 working days of artwork's approval being confirmed. Lead times will vary on bespoke and out of stock items awaiting delivery. If you have deadlines please email us to info@eusigns.co.uk or call us on 020 3375 2100.
How will I know when my order is ready ?
You will receive an email informing you that your order is on its way as soon as we pack the good and print the packing list. EU Signs Ltd generally uses next day delivery, and a tracking number will be available to you. If you order by 14:00, we will process your order the same day. If it is a stock item, then we will dispatch the goods in 24 hours. You can choose the option "collection" then you will receive an email immediately after your order is ready for collection. You will also find our address and business hours in the email for your convenience.
How will I know if my order has gone through ?
When you check out and place your order you will receive an order confirmation via email within few minutes. On occasion, a credit card will be disapproved for a variety of reasons. In those situations, you can call us on 020 3375 2100 or email us info@eusigns.co.uk
Can I cancel my order ?
Because orders are processed immediately, we are unable to change or cancel orders. You should contact our production team immediately to check if there is any chance of cancellation. We can cancel the order if it is not processed yet. You will receive a store credit and you can use it any time you want in our online shop or direct order from our trade counter.

Pre-sales Questions

Will you match a competitors quote?
We'll take a look at the quote and work out what materials, methods and installation procedures you have been quoted on and see what we can do. We can only compare 'apples with apples', we don't and won't do 'junk jobs'.
What if I have a budget?
We'll look at different ideas and give you options on how to meet your budget.
The shopping centre wants to see a sign construction drawing, what do I do?
We can supply detailed drawings in those instances along with detailed artwork.
How do I know my sign will look and be made the way I want?
You'll get a detailed layout of your sign to approve before we start production.
Is there a limit to how much I can purchase ?
There is no minimum quantity. As long as you pay the delivery and handling fee you may order any quantity you want. If you are local then you can come and collect from our trade counter and there will be no delivery charge. Please select collection during check out.
Will I be contacted when I have placed my order ?
Yes, you will receive a confirmation email. If you want to discuss your order in detail, please request a call back on the note section of the check-out. Please don't forget to write best available phone number. You can also email your enquiry to info@eusigns.co.uk or call us on 020 3375 2100 with your order number.
Can I pick up my order instead of paying for shipping?
Definitely! EU Signs is located in Unit 6, Stirling Industrial Centre, Stirling Way, Borehamwood, Herts, WD6 2BT. If pickup is easier for you than shipping, please choose customer pickup as your shipping method at checkout
How to order ?
You can order online by selecting your required products from the shop and choosing your delivery method. If you need a custom sized or designed sign you can order over the phone by calling 020 3375 2100. You can order by emailing info@eusigns.co.uk with your requirements. You are welcome to visit our premises, located in Borehamwood, Hertfordshire and discuss your requirements face to face.

General Questions

Do you do design work?
Yes we have 3 in-house graphic designers.
What makes EU Signs different?
We don't just put some letters on a board and call it a 'sign'. We take pride in our work, delivering the best possible product at a competitive price. The best advertisement we have is a happy customer and we have thousands of them!
How long have you been making signs?
We are making signs and vehicle graphics since 2007.
Will I be able to talk to someone about my order?
Yes, due to your request we will contact you after you place your order to discuss and organise your requirements. You can also email any enquiry to info@eusigns.co.uk
What discounts do you offer?
The unit price and discount based on order quantity. If you require discount, for a bulk, large order, or would like us to match the price form a another supplier please contact us on info@eusigns.co.uk.
How to order ?
You can order online by selecting your required products from the shop and choosing your delivery method. If you need a custom sized or designed sign you can order over the phone by calling 020 3375 2100. You can order by emailing info@eusigns.co.uk with your requirements. You are welcome to visit our premises, located in Borehamwood, Hertfordshire and discuss your requirements face to face.

Account Questions

Can I email my order to you?
Yes, you can email your order to info@eusigns.co.uk
How do I change my address details?
You are able to manage your contact details from the My Account page. Alternatively, you can send an email with your old address details and new address details to info@eusigns.co.uk.
How do I setup a website account?
Simply fill out a registration form online to register.
Will my information remain private ?
EU Signs does not sell, trade or otherwise, transfer to outside parties your personally identifiable information to any company or organisation. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release specific information about you, your company, or your account to comply with any valid legal process such as search warrant, subpoena, statute, or court order. We will never use your personally identifiable information to place you on any mailing list that does not belong to EU Signs Ltd.

If you couldn’t find the answer for your questions;

Email Us
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Call us
Talk to us directly for additional help immediate answers to your questions.
X